Among all of the competition from grocery stores in Southern California that keep Gelson’s Markets on its toes, the one chain it has to keep its eye on the most is itself. With 18 stores across Southern California, Gelson’s has built a reputation of quality and continues to raise the bar with the freshest food and concepts. That commitment has continued to attract discerning shoppers who expect the best every time they shop at Gelson’s.
“Based on our history and commitment to service and quality, our customers hold a high level of expectation of us – a very high level,” President and CEO Rob McDougall explains. “Our challenge is that we never want to disappoint the customer. The good part is that because of that our customers are very loyal. When the recession came, we took a hit but we didn’t take the same size of hit that other high-end companies did. We’re very connected to our communities.”
Read more: Gelson’s Markets
The past five years have been banner ones for Coca-Cola retail licensing. The licensing arm of the world’s largest beverage company sustained double-digit annual sales growth during that period – including a 12 percent jump to $1.3 billion in sales this past year. More than 500 million Coca-Cola brand products are now purchased annually.
“The licensing business has nearly tripled in that time,” says Kate Dwyer, group director of Coca-Cola’s worldwide licensing. “Strong partnerships and geographic expansion have been the strongest contributors to that growth.”
Read more: The Coca-Cola Company
When drivers stop to gas up their cars, they often also grab something to eat. That’s why gas stations have long offered some kind of prepared edible fare — such as hot dogs, pizza and deli sandwiches — as well as all kinds of snacks and candy. Sometimes, though, drivers want a more substantial meal, on the go or seated at a table, and fast-food restaurants have clustered around gas stations at road junctions to take advantage of that demand.
Putting fast-food restaurants inside gas station convenience stores was a natural evolution, but it only happened in the past 20 years or so, because there was an inherent perception problem: People didn’t want to eat a real meal that came from a gas station.
Read more: BFS Companies
The uber-competitive grocery industry keeps evolving rapidly, as established chains sell stores or go out of business and fresh new companies sprout up. Through all this change, Arlan’s Market has been growing steadily since 1991, expanding from the original store in Nassau Bay near Houston to Austin and San Antonio.
Now with 13 stores – many of them acquired – the increased scale helps lower costs. “I think we’ve had a lot of time to figure out how we want to run our business before we took over these stores,” Vice President and General Manager Nick Arlan says. “Then when we took over these stores, we were able to take some things from them and implement them into our existing stores.”
These included office software and pricing procedures. “There was some software they owned that pointed us in the direction as far as getting more accurate billing for things that require scan data,” Arlan says. “We ended up buying a better piece of software that would help us with our billing and be more effective on those types of things.”
Read more: Arlan’s Market
Founded in 1948 by Harold Binstein in a storefront near the Chicago Cubs’ ballpark, Binny’s Beverage Depot has expanded to 28 locations with its newest in Champaign, Ill. This Illinois empire created by CEO Michael Binstein, son of the founder, exceeds the original location in store size, merchandise selection and design.
Read more: Binny's Beverage Depot
Family always has been at the heart of Kopp Drug’s success throughout its 85-year history, and all signs point to that remaining the case for another 85 years. According to CFO Steven DeCriscio, whether it is retaining employees for the long haul or reacting to customers’ problems as if they were blood relatives themselves, the tight-knit atmosphere keeps Kopp Drug at the forefront of consumers’ minds throughout central Pennsylvania.
Read more: Kopp Drug Inc.
After more than 40 years, Offenbacher’s is more than a seller of furniture. “We’re a specialty retailer that engages our customers with fun luxuries and the pleasantries of life,” General Manager Mark Ramos says.
The company sells a diverse range of products to fit the changing seasons. For the spring, summer and early fall, “We feature patio furniture, outdoor accessories, gas grills, the ever-popular Big Green Egg kamado cookers and a full line-up of pool and spa chemicals and accessories,” Ramos says.
Read more: Offenbacher's
At first glance, it appears that over the last 30 years the independently owned and operated pharmacy has disappeared, especially in the United State and Canada. Corporate chains, mass merchandisers and big-box stores have congested the industry by increasing their pharmaceutical presence, making it seem as though the doomsday bell has rung for independents.
Read more: Pharmasave
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