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Jan. 7th, 2014 - ForeSee today released the ForeSee Experience Index (FXI): 2013 U.S. Retail Edition. Based on data gathered during 2013’s holiday shopping season, the report features company-level and channel-specific customer satisfaction analysis for the top 100 U.S. retailers.

Read more: ForeSee's 2013 Holiday Retail Report Released

How Planning Ahead Can Protect Your Brand and Balance Sheet

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Magnetix was recalled after injuries and a
fatality when magnets came loose.
Image Source: Wikipedia

Jan. 6, 2014 - Even organizations with the best safety records and controls can sometimes find themselves dealing with a product recall situation. Retailers with an “it will never happen to me” mindset, or those who simply neglect to prepare for the consequences of a product recall, may be putting long-term revenue prospects for their products and their brand at risk.

Many retail companies regard product recalls as an issue for their suppliers and manufacturers. This view is misinformed. It is important for retail companies to understand that importers, distributors, merchants and marketers can all be held responsible for a recall, even if their products are manufactured abroad by another company. Retailers need to manage their supplier relationships to ensure they are manufacturing to U.S. standards.  

Read more: Product Recalls - It Can Happen to You

Jan. 3, 2014 - As part of a strategic plan to introduce 10 Johnny Rockets in Pakistan within the next nine years, Johnny Rockets franchise partner and CEO of Hamdan International Monavar K. Ahmad unveiled his company's first location at Dolmen Mall today. The US Consul General along with his wife was at the opening to cut the ribbon.  Later this month, a second restaurant is scheduled to open at Z Block DHA Lahore.

Read more: Johnny Rockets Opens First Of Ten Restaurants In Pakistan

January 2, 2014 - For the longest time, Customer Relationship Management (CRM) solutions have been kept hidden from the sales floor, residing somewhere in the back or at a brand’s headquarters. This is exactly where it shouldn’t be because the sales floor is where customer relationships are formed and strengthened over time (which is what a CRM is meant to help with). Customer experience solutions (such as CRM) as well as sales associates play a powerful role in influencing what customers actually buy. Certainly store location, prices and selection are important but most brands also optimize for these factors so these don’t play as strong of a role in the battle for the customer’s heart and mind (and dollar).

Read more: Moving CRM from Behind the Scenes to the Sales Floor

GOBankingRates.com compiled a list of the worst and best return policies to take the headache out of the post-holiday return rush.

Dec. 23, 2013 - According to the National Retail Federation, nearly $60 billion worth of holiday merchandise was returned last January. To help consumers understand popular retailers' return policies, personal finance site GOBankingRates.com investigated the return policies of leading U.S. retailers and created a list of the best and worst stores for handling returns.

Read more: Stores with the Worst and Best Return Policies

Dec. 20, 2013 - The days of ringing up a customer at a cash register and sending them on their merry way are over. The future of point of sale (POS) technology, retail shopping and store backend integration will be merged together to provide a more personalized customer shopping experience in order to combat showrooming, Scott Ellison, PayPal's senior director of corporate strategy told Business News Daily. Showrooming customers like to see and feel items in person, but ultimately make their purchase online at a discount. The Wall Street Journal explains that showrooming can do serious damage to the bottom line of brick and mortar stores and significantly benefits online retailers.

Read more: Back to the point of sale future

December 19, 2013 – The 2014 edition of the Sports Licensing and Tailgate Show, the premier event for brand owners, licensors, licensees and retailers in the world of sports licensed products, is scheduled for January 16-18, 2014. This year’s show is trending towards being one of the largest shows in its history; year-over-year booth sales and pre-registered attendees are pacing higher than in previous years. Show management has confirmed that every major sports team will be represented when the show kicks off this January. Other key exhibitors on the list for 2014 include: AMSCAN, Concept One, Fabrique Innovations, Forever Collectibles, Forty Seven Brand, Fremont Die Consumer Products Inc., G-III Apparel, Great American Products, Hunter Mfg, Little Earth Productions, Rico Industries Inc., Team ProMark, Team Sports America, The Memory Company LLC, The Northwest Co, Upper Deck, VF Licensed Sports Group and WinCraft Inc.

Read more: Key Leagues, New Retail Seminar Scheduled for Sports Licensing and Tailgate Show

Dec. 18, 2013 - Disney lovers, listen up. Joseph Enterprises, the makers of the Chia Pet, have two new Chias for this holiday season of gift giving. First, Chia Pet Mickey Mouse with its unique planter and unforgettable mouse ears is a great gift for the Disney fan in your family.

Read more: Chia - Disney style