News

 

Digital solutions
Merlin Entertainments has partnered with QikServe to bring digital ordering and kiosk solutions to those visiting its global Resorts. The solutions include Order-to-Table, Kiosks and Order Ahead, while Hotel guests can also make use of a new Order-to-Room service.

The new technology is already available at Resorts including Alton Towers, Chessington World of Adventures and LEGOLAND Windsor in the UK, with plans underway for further implementations at LEGOLAND California, Florida, Heide Park and Thorpe Park.

Simon Nathan, Head of Project Delivery at Merlin Entertainments comments: “The safety of our staff and guests is always our top priority. By allowing guests to use their own phones to order food and drink throughout our Resorts means we can reduce physical touchpoints and make social distancing a little easier for everyone. Digital ordering has been a key part of our guest experience well before the pandemic, but it has also allowed us to protect revenues by adapting quickly and effectively to the constantly changing restrictions.”

Safe content for kids
Pebble Gear has launched its new Mickey and Friends & Cars kids’ tablets. Following on from the already successful Frozen 2 and Toy Story 4 tablets, the new range is aimed at 3- to 8-year-olds, and is specifically designed to allow children to access digital content safely and securely. Free from in-app purchases and unwanted pop-ups the Pebble Gear Kids’ Tablet offer parents complete peace-of-mind.

Pebble Gear will be launching the range of new Mickey and Friends & Cars 7” Android tablets in Q4 2020, both of which will come fully loaded with oodles content from the beloved franchises. Both come with full parental control, access to 500+ games, ebooks & learning apps, all free for the first 12 months. The tablets will also be accompanied by a range of themed carry cases and screen protectors for extra protection.

Neil Meredith, Director of Digital Goals Ltd, Pebble Gear’s parent company said: “It’s really clear that with everything that’s going on right now our young kids need safe digital environments to learn, relax and have fun and we feel we our tablets are giving families that balance between fun and safety.”

Smoother transactions
Global payments service provider SumUp has acquired leading POS software provider Goodtill, in a move that underlines SumUp’s long-term commitment to of its restaurant and hospitality sectors.

The acquisition, which will see SumUp investing further into Goodtill’s team and products, is the latest in a series of strategic deals secured by SumUp to bolster its product portfolio, following the 2018 acquisition of Debitoor, for accounting and invoicing, and 2019 acquisition of Shoplo, for e-commerce.

In a year which has seen restaurants, venues, and hospitality businesses operating with limited capacities due to Covid-19 restrictions, SumUp and Goodtill have been at the forefront of industry-wide efforts to future-proof the long-term prospects of merchants and clients in these sectors.

Maximilian Stella, VP New Ventures at SumUp comments: “Having worked with the Goodtill team for many years as partners, we’ve been very impressed by their growth, product and company culture.”

Customer service improvements
Yext, the Search Experience Cloud company is working with iconic brand Superdry to deliver official answers to inquiries about more than 500 of its stores and franchises in the United Kingdom, Ireland, Europe and United States. With Yext, Superdry provides an enhanced search experience for people seeking information about its stores, including products in stock, addresses, hours of operation, and more across 175+ search platforms like Google, Alexa, Siri, and Facebook.

With Yext, Superdry is now better able to manage and monitor online listings, reviews and individual store pages. A key focus of the relationship is that Superdry can also respond to local store reviews at scale, while also gleaning key insight from the feedback to improve the in-store experience

Expanded vision
MadaLuxe Group, North America’s leading distributor of luxury fashion has launched a licensing arm that will be led by Steven Barbery, who has been promoted from SVP of Timepieces to the newly created role of President of Licensing and Timepieces. The group’s licensing division will focus on acquiring the worldwide exclusive licensing rights for all fashion categories from leading global luxury brands.

The launch of the licensing arm is MadaLuxe’s most recent move to expand and evolve its business. In September, the company launched SLS Journey, an investment arm led by the group’s co-founder, Sandy Sholl. The investment division focuses on high-potential emerging companies that sit at the intersection of wellness, beauty, fashion and technology and that align with MadaLuxe’s vision in the luxury sector.

Learning through play
ViacomCBS Consumer Products (VCP) and Melissa & Doug, the purpose-driven global toy brand, have signed an exclusive licensing partnership to deliver PAW Patrol® and Blue’s Clues & You! co-branded toy product lines for Fall 2021. The toys will be designed to educate and empower preschoolers through active engagement with a focus on problem solving and creative thinking.

This global partnership with ViacomCBS is the largest licensing agreement Melissa & Doug has ever signed, marking a major milestone for the company. Through the partnership, Melissa & Doug will bring innovative and imaginative toys to retail that will span multiple categories focused on learning and education.

“We’re excited to work with a company as iconic as Nickelodeon, one that shares in our mission to make the world a more playful place through thoughtfully researched and designed products and content,” said David Henderson, Chief Commercial Officer of Melissa & Doug

Shop Smart Campaign
Ahead of the holiday shopping season, the U.S. Chamber of Commerce’s Global Innovation Policy Center’s (GIPC) Shop Smart campaign is raising consumer awareness about counterfeit goods, the dangers of fake products, and the prevalence of online fraud and scams.

“During the global pandemic, consumers are ramping up their online purchasing and counterfeiters are exploiting this trend. Criminals have adapted to our new online-shopping standard, and it’s more important than ever for consumers to remain vigilant,” said Kasie Brill, Vice President of Brand Protection & Strategic Initiatives and Executive Director of the Global Brand Council at the Chamber.

“Counterfeit products cost the global economy over $500 billion a year. Disrupting organized crime underlying the counterfeit trade is a top priority and requires the business community, global governments, and consumers to collaborate,” Kasie added.

To avoid being scammed GIPC has ten tips to help consumers shop smart this holiday season:

• Trust your instincts

• Insist on secure transactions

• Watch for missing sales tax charges

• Seek quality assurance in the secondary market

• Be particularly careful purchasing medicine online

• Be vigilant when buying abroad

• Guard your personal information

• Scrutinize labels, packaging, and contents

• Report fake products

Report unsafe products to the Consumer Product Safety Commission by calling 800-638-2772 or by visiting their website:

www.saferproducts.gov

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