Digital solutions

Merlin Entertainments has partnered with QikServe to bring digital ordering and kiosk solutions to those visiting its global Resorts.


The solutions include Order-to-Table, Kiosks and Order Ahead, while Hotel guests can also make use of a new Order-to-Room service.

The new technology is already available at Resorts including Alton Towers, Chessington World of Adventures and LEGOLAND Windsor in the UK, with plans underway for further implementations at LEGOLAND California, Florida, Heide Park and Thorpe Park.

Simon Nathan, Head of Project Delivery at Merlin Entertainments comments: “The safety of our staff and guests is always our top priority. By allowing guests to use their own phones to order food and drink throughout our Resorts means we can reduce physical touchpoints and make social distancing a little easier for everyone. Digital ordering has been a key part of our guest experience well before the pandemic, but it has also allowed us to protect revenues by adapting quickly and effectively to the constantly changing restrictions.”