For Rachel Delacour of Sweep, sustainability is more than just a trend, it is simply smart business
Extreme weather is reshaping retail. Explore Rachel Delacour's insights on El Niño, supply chain disruption and...
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Features
Why identity intelligence is now critical for AI-powered customer experience. By Zahava Dalin-Kaptzan
As retailers embrace AI-powered customer service and automated support, refund fraud and policy abuse are growing...
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Why UK consumers are clicking less but buying more. By Suzanna Chaplin
Economic uncertainty is changing consumer behaviour in 2026, with more people investing in home improvements, financial...
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Julian Dawkins of Infobip believes the brands winning at customer loyalty are the ones having the best conversations
Through his extensive and versatile career journey, Julian Dawkins, Principal for Product Marketing at Infobip, gained...
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The retail sector isn’t ready for the next scattered spider attack, but it could be says Simon Pamplin
The ransomware group known as Scattered Spider has already left a deep mark on the retail...
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