TechnologyFeatures Eric Jorgensen of Zendesk champions making customer service experience extraordinary 3 February 20253 February 2025 Iain Technologu, CRM, customer service, Volume 65 Issue 1, Eric Jorgensen, Zendesk 7 min read Like most people working in IT sales, I didn’t necessarily aspire to do so. I was... Read more
SustainabilityFeatures The evolving role of tech and AI in sustainable supply chain management 3 February 20253 February 2025 Iain Inventory management, Artificial Intelligence, Volume 65 Issue 1, Priory Direct, Josh Pitman, Supply Chain, Technology 5 min read The pandemic spurred great volatility in the ecommerce market for retailers, manufacturers, and suppliers Read more
Brand strategyFeatures Overcoming challenges in the new era of digital transactions. 3 February 20253 February 2025 Iain Payments, Technology, Digital Transactions, Carol Grunberg 7 min read The digital payments boom shows no sign of slowing in the year ahead, despite recent efforts... Read more
TechnologyFeatures Meeting consumers’ desire for better processes 3 February 20253 February 2025 Iain Finance, Returns, Manhattan Associates, Technology, Volume 65 Issue 1, Ellie Crawford 5 min read Welcome to the world of retail returns, an expensive, cumbersome – yet essential – part of... Read more
FranchisingLicensingBrand strategyFeatures Toy Fair® 2025. Your gateway to product discovery and expert insights 1 November 202426 November 2024 Iain New York City, Kimberly Carcone, The Toy Association, Toy Fair, 2025, Javits Center 4 min read Read more