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Features

A businessman in a suit is jumping excitedly with a briefcase held high
Brand strategyFeatures

How retail incentives will evolve in 2026

28 January 202628 January 2026 Iain Gamification, Strategy, Volume 66 Issue 1 5 min read
Loyalty is moving up the C-suite agenda, and the momentum behind it has never been stronger.... Read more
an in-store AI personal stylist or virtual fitting room system
TechnologyFeatures

How agentic AI Is redefining self-expression through commerce

28 January 202628 January 2026 Iain AI, Technology, Volume 66 Issue 1 6 min read
This holiday season marked a turning point in retail. With AI increasingly embedded in shopping journeys,... Read more
3D illustration depicting online payment or mobile banking
FinanceFeatures

Payment orchestration – the infrastructure advantage retailers need

28 January 202628 January 2026 Iain Payments, Retail, Volume 66 Issue 1 7 min read
As retailers plan for 2026, one theme is emerging across every conversation about customer experience: payments are no... Read more
Serious staff woman wrting on notepad at supermarket
Brand strategyFeatures

Wholesale’s critical role as brands brace for the next wave of tariff impacts. 

5 November 20256 July 2026 Iain Lisa Lopez, NuORDER, Volume 65 Issue 4, Wholesale 6 min read
New US tariff policies have generated chaos for brands and retailers around the world.... Read more
s an illustration of a robot using a laptop, surrounded by floating emojis
TechnologyFeatures

Emotionally aware automation is the hidden driver of retail trust, loyalty, and long-term success.  

5 November 20256 July 2026 Iain Alorica, Customer Experience, Jadah Hawkins, Volume 65 Issue 4 5 min read
Automation is everywhere: self-checkout kiosks, chatbots, personalized recommendations. Retail runs on it Read more
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