Brand strategyFeatures How retail incentives will evolve in 2026 28 January 202628 January 2026 Iain Gamification, Strategy, Volume 66 Issue 1 5 min read Loyalty is moving up the C-suite agenda, and the momentum behind it has never been stronger.... Read more
TechnologyFeatures How agentic AI Is redefining self-expression through commerce 28 January 202628 January 2026 Iain AI, Technology, Volume 66 Issue 1 6 min read This holiday season marked a turning point in retail. With AI increasingly embedded in shopping journeys,... Read more
FinanceFeatures Payment orchestration – the infrastructure advantage retailers need 28 January 202628 January 2026 Iain Payments, Retail, Volume 66 Issue 1 7 min read As retailers plan for 2026, one theme is emerging across every conversation about customer experience: payments are no... Read more
Brand strategyFeatures Wholesale’s critical role as brands brace for the next wave of tariff impacts. 5 November 20256 July 2026 Iain Lisa Lopez, NuORDER, Volume 65 Issue 4, Wholesale 6 min read New US tariff policies have generated chaos for brands and retailers around the world.... Read more
TechnologyFeatures Emotionally aware automation is the hidden driver of retail trust, loyalty, and long-term success. 5 November 20256 July 2026 Iain Alorica, Customer Experience, Jadah Hawkins, Volume 65 Issue 4 5 min read Automation is everywhere: self-checkout kiosks, chatbots, personalized recommendations. Retail runs on it Read more