TechnologyFeatures Eric Jorgensen of Zendesk champions making customer service experience extraordinary 3 February 20253 February 2025 Iain Zendesk, Technologu, CRM, customer service, Volume 65 Issue 1, Eric Jorgensen 7 min read Like most people working in IT sales, I didn’t necessarily aspire to do so. I was... Read more
TechnologyEcommerceFeatures Emerging trends in customer service. By Rob Mead 20 October 202320 October 2023 Iain customer service, Vol63 Iss4, Rob Mead, Gnatta 5 min read As we pass the halfway point of 2023, it’s becoming increasingly clear that customer service expectations... Read more
StoresInsights Through positive working relationships, FreshEdge is delivering more than just produce 10 July 202310 July 2023 Iain Agriculture, Collaboration, FreshEdge, Ross Nelson, food service, customer service, produce 6 min read FreshEdge is a family of fresh food distribution companies largely serving the food service industry, but... Read more