FranchisingInsights From a London pharmacy to Nottingham’s fast-food scene, uncover the story behind CJP Group Operations 3 February 20253 February 2025 Iain Franchise, Volume 65 Issue 1, McDonald’s CJP Group Operations, Nottingham, Chirag Pandya, United Kingdom, Fast food 5 min read By trade, I’m a qualified pharmacist, having completed undergraduate and postgraduate study between 2012 and 2017... Read more
TechnologyFeatures Eric Jorgensen of Zendesk champions making customer service experience extraordinary 3 February 20253 February 2025 Iain customer service, Volume 65 Issue 1, Eric Jorgensen, Zendesk, Technologu, CRM 7 min read Like most people working in IT sales, I didn’t necessarily aspire to do so. I was... Read more
SustainabilityFeatures The evolving role of tech and AI in sustainable supply chain management 3 February 20253 February 2025 Iain Supply Chain, Technology, Inventory management, Artificial Intelligence, Volume 65 Issue 1, Priory Direct, Josh Pitman 5 min read The pandemic spurred great volatility in the ecommerce market for retailers, manufacturers, and suppliers Read more
TechnologyFeatures Meeting consumers’ desire for better processes 3 February 20253 February 2025 Iain Finance, Returns, Manhattan Associates, Technology, Volume 65 Issue 1, Ellie Crawford 5 min read Welcome to the world of retail returns, an expensive, cumbersome – yet essential – part of... Read more