Customer service improvements
Yext, the Search Experience Cloud company is working with iconic brand Superdry to deliver official answers to inquiries about more than 500 of its stores and franchises in the United Kingdom, Ireland, Europe and United States.
With Yext, Superdry provides an enhanced search experience for people seeking information about its stores, including products in stock, addresses, hours of operation, and more across 175+ search platforms like Google, Alexa, Siri, and Facebook.
With Yext, Superdry is now better able to manage and monitor online listings, reviews and individual store pages. A key focus of the relationship is that Superdry can also respond to local store reviews at scale, while also gleaning key insight from the feedback to improve the in-store experience