April 1, 2014 – According to a survey conducted by Mooslyvania, Millennials are getting an undeserved bad reputation as consumers. The survey appears to refute common myths associated with this generation and unveils insightful data on what really motivates them in how they think, shop, buy and continue purchasing their favorite brands. Millennials – defined as anyone between the ages of 13-33 – account for nearly $1.3 trillion in consumer spending and spend the second most amount of time of any generation online – 87 percent as much as Gen X’ers.
Overall, Millennials identify with themselves as being incredibly self-confident and independent and, yet, seek constant reassurance from friends and family when it comes to shopping, buying and making purchases. Whether shopping alone or in a group, they remain digitally connected contacting friends and family for advice or opinions via text, phone call or social media. While 57 percent surveyed said they tell their friends about their purchases, 44 percent prefer to “show off” their purchases, even if it’s in subtle ways. Millennials are not alone – of the 1,000 surveyed nationwide, the study revealed 85 percent of them live with a significant other, roommate or parent.
In addition, it’s not about major brands, but brands that have done their homework to connect with the Millennial consumer across multiple touch points – to Friend them, so to speak. For example, when asked – unprompted – to name their top three favorites, 58 brands were mentioned five times or more. The survey results reflect what these 58 companies are doing right to connect with them.
Millennials fully expect marketers to be upfront when it comes to answering questions, to practice what they preach, and build trusting relationships with them by using context-driven content spread across a variety of platforms. It’s definitely not a one-hit ad crowd.“For years, advertising served the role of reassurance and endorsement,” said Norty Cohen, founder and CEO of Moosylvania. “That role has changed tremendously. Our job as marketers is to understand how dynamically the connectivity of the next generation of consumer is evolving. For example, forty percent of these Millennials have signed up to receive emails from their favorite brands. Think about that – the average person looks at their phone more than 150 times a day – and email is right in there with social media for this hit of self-assurance.”
They are definitely head over heels for certain brands they perceive to be as authentic as themselves. In addition to Facebook (59%), the top ways in which Millennials advocate for their favorite brands include telling their friends (57%) and shopping in-store (54%). Facebook is also a natural stopping-off point for Millennials to learn more about brands they love. In fact, the ubiquitous social media platform outranks brand websites almost two to one as the go-to for product discovery.
With regard to advertising, Millennials desire ad experiences that are more context-driven and spread across multiple platforms. Videos, product reviews and How-To’s for many product categories resonate with this generation.