In employing Sorted’s expertise and delivery experience platform, the partners are bypassing the roadblocks caused by Brexit
RESPONSIBLE, the Belfast-based, global reCommerce circularity platform has partnered with Sorted to revolutionize its flexible overseas returns, solving the latest challenges posed by Brexit and rising customer expectations.
RESPONSIBLE partners with premium fashion, streetwear, and outdoor brands, such as RÆBURN and Haglöfs to aid them in taking accountability for their products in a sustainable way. In refurbishing and reselling products, the company also buys back unwanted clothes from consumers to grade and repair before adding them to its offerings.
With Brexit rewriting the rules of logistics, the business was faced with new issues in processing returns from Northern Ireland to Great Britain without any roadblocks. Sorted was able to close this gap with its delivery experience platform, and simplify the returns process by cutting out the complex and manual steps, and automating the sending of returns labels.
With RESPONSIBLE shipping unique and irreplaceable products, the company needed a flexible returns solution that could track any damages. Sorted offers an agile solution to this problem, empowering the company to track deliveries and returns, ensuring the customer is always at the center of the journey.
Taylor May Woolsey van Maasdijk, RESPONSIBLE’s Operations Director, commented: “We had a great opportunity through the Northern Ireland protocol to serve both the European Union and Great Britain. However, with the implementation of Brexit, reaching our customers in Great Britain became a tricky and complex process. Sorted is the only company that could provide the technology to truly solve the logistics challenges caused by Brexit. It’s crucial for us to offer a flexible returns solutions and support our customers during these constantly evolving times.”