Cognizant’s new agreement with Nike stands to revitalize its existing IT support across the globe
Cognizant has announced a new agreement to transform the technological operations at Nike. Consequently, it will consolidate the sportswear brand’s existing IT support functions across more than 230 locations, in over 40 countries.
The initiative will bolster the pair’s 14-year working relationship, and support Nike’s customers, partners, and 70,000 employees. Chiefly, it will target three key areas: Multilingual IT Customer Service, Deskside and Dispatch Depot, and Application and Infrastructure Support.
“We are excited to help drive exceptional customer, employee, and partner experiences at Nike, by leveraging hyper-automation, AI, and process re-engineering,” said Sushant Warikoo, Head of Cognizant’s Retail Industry Business Unit.
“By bridging our retail industry and technology expertise together with our 14-year knowledge of Nike’s business, we are able to equip them with the advanced IT capabilities required to support their global growth, and ensure seamless technology experiences for all.”
The onsite and remote support will be available worldwide to resolve all hardware issues for employees, from laptops to work phones.
Additionally, through Level 1 and 2 support, it will provide engineering and backend solutions for all of the company’s enterprise-wide applications.
Cognizant will deliver several key capabilities for Nike over the next five years. These include new self-service options, improved service productivity, and significant cost savings.